We start with a problem or an opportunity and talk to the people in our business who are closest to it. We ship working software to real users in days, not months – and we use their feedback to inspire us on what we do next.
We don't straggle in adopting a new technology, but we're not magpies either - we don’t try everything that's new, just for the sake of it. We standardise little and trust our teams to guide the right technology choices at the right time.
We believe in honesty, transparency and effective communication. Our weekly all-hands meeting is an open invitation for people to ask whatever questions are on their minds. There are no taboo topics.
We hire smart people, so we don’t do their thinking for them. We trust them to do the right thing for themselves and AO. We do loads to support and nurture them so they can achieve their potential.
However good we are, our systems are complex and there are bound to be occasional glitches. Rather than blame an individual, we use it as an opportunity to learn and improve.
We're a united workforce that embody our company values in everything them do bold, smart, fun, caring and driven. Our autonomous teams have people of diverse backgrounds and thinking so we're constantly learning from each other.